Return and Refund Policy

Our return and refund policy covers every order placed with Legacy Bjj Gi, from the 14-day return window through to the moment your money is back in your account. If anything below is unclear, email info@legacybjjgi.com and a real person will get back to you within 24 hours.

Our 14-Day Return Window

Changed your mind about an order? You have 14 days from the day your parcel arrives to ask us for a return. Requests received after that window cannot be accepted, so reach out as soon as you know you want to send something back. Full details of who we are sit on our About Us page.

The 14-day clock starts on the day your parcel arrives, not the day you placed the order, so you always have the full two weeks to decide. This return and refund policy applies to every order in our shop, and the same window covers changes of mind as well as sizing questions. If you are not sure whether your order qualifies, email us your order number first and we will confirm it before you pack anything.

Condition Requirements for Returns

For us to accept a return, the item needs to arrive back:

• unused and unworn, exactly as it arrived at your door
• in its original packaging, with every tag still attached
• accompanied by your order number or receipt so we can match it to your purchase

Parcels that come back without these basics may not qualify for money back.

These requirements exist so that every customer receives gear in the same condition you did. When your parcel reaches us, our team inspects the item against this list and emails you the result. If everything checks out, your refund moves ahead under this return and refund policy. If something is missing, we photograph the parcel and show you exactly what we found.

Items Not Eligible for Return

A handful of products sit outside our return program:

• anything marked final sale or clearance
• customized or made-to-order pieces
• gift cards
• items worn, washed, damaged or altered after delivery
• orders where the wrong size or color was picked at checkout

The products on this list sit outside the return and refund policy because they cannot be restocked or resold. If you are ordering a customized piece, double-check your measurements before you check out, since we cannot accept it back once production has started. Items marked final sale are excluded from refunds as well, so read the product page carefully before you buy.

How to Start a Return

Starting a return under this return and refund policy takes five quick steps:

1. Email info@legacybjjgi.com with the subject line “Return request for order #XXXXX”.
2. Tell us your order number and why the item is coming back.
3. Our team confirms the request and gives you the correct return address. Orders ship out of our US and UK locations, and we will point you to the right one.
4. Pack the item up carefully and hand it to your carrier. We strongly advise a tracked service or shipping insurance.
5. Once your parcel reaches us and clears inspection, your refund is released.

Each of these steps keeps your request moving quickly. Most emails are answered within 24 hours, and once you have the confirmed address you can book your label with any carrier you like. Send your parcel soon after the request so that your refund is not delayed.

Refund Processing and Timing

When your return lands, we check it over and email you whether the refund has been approved. Approved refunds go back to the original payment method used at checkout. Give it 5–10 business days for the money to appear, since your bank or card provider controls the final posting speed.

Original shipping charges are not refunded, unless the return is our fault — for example, we sent the wrong item or a defective one.

Your confirmation email records the date we inspected the parcel and the amount approved. The return and refund policy does not change the price you paid for the item itself; only the original shipping charge is excluded, unless the fault is ours. If your bank is still showing nothing after ten business days, write to us and we will send the reference number your card issuer needs to trace the payment.

Exchanges

Once an order is on its way to you, we cannot swap it for a different product. If the item that arrives is the wrong size or color because of a mistake on our end, it is covered by the refund process above, and original shipping fees remain non-refundable.

Because popular sizes move quickly, the safest option is often to request a refund under this return and refund policy and place a fresh order for the size you need. That way your replacement is reserved as soon as the new payment goes through, instead of waiting for the original parcel to reach our warehouse.

Damaged, Defective or Wrong Items

Get in touch within 48 hours of delivery if your parcel contains something broken, faulty or not what you ordered. Your message needs:

• your order number
• clear photos of the item and the packaging it arrived in

We will set up a replacement or a full refund at no extra cost to you, including return postage.

The 48-hour window lets us raise a claim with the carrier while the delivery details are still fresh. Under this return and refund policy, damaged or incorrect orders never cost you extra, and you do not have to negotiate with the courier yourself. Send the photos as soon as you can unpack the parcel and we will handle the rest of the return and refund process for you.

Return Shipping Costs

• Return postage is paid by you, unless the error is ours.
• We suggest a trackable courier or shipping insurance — parcels that go missing on the way back cannot be refunded.
• Legacy Bjj Gi is not liable for items lost or damaged during their return journey.

Returned items must be sent back to the same address they were originally shipped from (the dispatch location shown on the order or shipping label), not to any other address. Our team will confirm the return address by email before you send anything.

Keeping the journey on the original route is what makes a return quick to check in and credit. If you post the parcel somewhere else, it can sit unopened for weeks and your refund will wait with it. A tracked service protects you as well: once the carrier scans the parcel, we can see it moving and start the inspection as soon as it lands. This return and refund policy only covers parcels that reach our warehouse.

Late or Missing Refunds

If your refund has not landed yet:

• look over your bank or card statement once more
• call your card issuer, since posting times vary between providers
• speak to your bank, as some transfers have a few days to clear

Still nothing after all that? Write to info@legacybjjgi.com and we will track it down together.

We can check the inspection date and the refund reference from our side, which usually settles the question in one email. Under the return and refund policy, approved refunds always go back to the original payment method, so the money can only appear on the card or account you paid with. If that card has since expired, your issuer still routes the credit to the new one.

Policy Updates

We may revise this return and refund policy at any time. The version published on this page applies from the moment it goes live.

Any change is posted here first, so this page is always the version that counts. Orders placed before a change keep the terms that were shown at checkout, which means the return and refund policy you agreed to is the one we honour. Bookmark this page if you shop with us often.

Contact Us About This Return and Refund Policy

Questions about returns or refunds? Email info@legacybjjgi.com. A member of our team responds within 24 hours, and orders leave our warehouses in the US and UK. Browse the full range in our shop, and check our FTC consumer shopping advice for general guidance on your rights as a shopper.

Include your order number in every message and we can pull up the details without asking you twice. This return and refund policy is here to keep things simple for everyone, whether you are asking about a 14-day return, a refund that seems slow, or a parcel that arrived damaged. We would rather answer a quick question before you ship than sort out a problem afterwards.